Return & Refund Policy

Last updated: February 2026

At PureFlow, we value your satisfaction and aim to provide a transparent and fair return and refund process. Please read this policy carefully before making a purchase.

1. Return Eligibility

You have the right to request a return within 14 days of receiving your order.

To be eligible for a return:

• The item must be unused, unworn, and in the same condition in which you received it.
• The item must be returned in its original packaging.
• You must provide proof of purchase (order number or receipt).

Items that show signs of use, damage caused by misuse, or are returned without original packaging may not be eligible for a refund.

2. Non-Returnable Items

For hygiene and safety reasons, certain items may not be eligible for return, including but not limited to:

• Personal care or hygiene-related products once opened or used
• Items marked as non-returnable on the product page

3. Damaged or Defective Products

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.

In such cases:

• We will cover the cost of the return shipping.
• You may choose between a full refund or a replacement.

Please provide clear photos or videos showing the issue to help us resolve your request efficiently.

4. Returns Due to Change of Mind

If you wish to return an item due to a change of mind or personal preference:

• The customer is responsible for return shipping costs.
• Original shipping fees (if any) are non-refundable.

5. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

• A full refund of the purchase price will be issued.
• Refunds are processed to the original payment method.

Please note that processing times may vary depending on your payment provider. It may take several business days for the refund to appear on your statement.

6. Late or Missing Refunds

If you haven’t received a refund yet:

• First, check your bank account again.
• Then contact your credit card company or payment provider.
• If the issue persists, contact us for assistance.

7. International Returns

International customers are responsible for ensuring that returned items comply with local customs regulations.

We are not responsible for returns lost in transit, delayed by customs, or rejected due to incorrect documentation.

8. Contact Information

If you have any questions about our Return & Refund Policy, please contact us at:

Email: diezcastellotedavid@gmail.com