Shipping Policy

Last updated: February 2026

Thank you for shopping with PureFlow. Please review our shipping policy below to understand how orders are processed and delivered.

1. Order Processing Time

All orders are processed within 1–3 business days after payment confirmation.

Orders are not shipped or delivered on weekends or public holidays.

During periods of high demand, processing times may be slightly extended.

2. Shipping Destinations

We currently ship to the following regions:

• United States
• Europe
• Selected international destinations, including Latin America

If your location is not available at checkout, it means we are temporarily unable to ship to that destination.

3. Estimated Shipping Times

Shipping times are estimates and may vary depending on destination, carrier performance, customs clearance, and external factors beyond our control.

• United States: 7–14 business days
• Europe: 7–15 business days
• Latin America: 10–20 business days

Please note that delivery times may be affected by customs inspections, weather conditions, or carrier delays.

4. Shipping Carriers

We work with trusted shipping partners and logistics providers to ensure reliable delivery.

Orders may be fulfilled from different warehouses depending on product availability and destination.

5. Tracking Information

Once your order has been shipped, you will receive a confirmation email with tracking information.

Please allow up to 48 hours for tracking updates to become available.

6. Customs, Duties, and Taxes

International orders may be subject to customs duties, taxes, or import fees imposed by the destination country.

These charges are the responsibility of the customer and are not included in the product price or shipping cost.

We are not responsible for delays caused by customs processing.

7. Incorrect Address

Customers are responsible for providing accurate and complete shipping information.

If an order is returned due to an incorrect or incomplete address, we may be unable to issue a refund or reshipment.

8. Lost or Delayed Shipments

If your order has not arrived within the estimated delivery time, please contact us and we will assist in investigating the issue.

We are not responsible for delays caused by shipping carriers or circumstances beyond our control.

9. Contact Information

If you have any questions regarding shipping, please contact us at:

Email: [YOUR SUPPORT EMAIL]